Created by Designers, for Designers
ProjectMatrix was founded by interior designers who worked in the contract furniture industry. They wanted a better choice for software and decided to just create their own. Thirty-one years ago ProjectMatrix was born, and our dream to be the better choice is still alive. We pride ourselves on excellent customer service and being available for our customers. There are tens of thousands of professionals in 28 countries who use ProjectMatrix in AutoCAD and Configura CET Designer for pricing, quoting, and creating orders.
It’s important for you to get it right the first time. That’s why we created a tool to make sure that you do.
Fast Customer Support
We pride ourselves on being responsive. If you run into a problem, it should be fixed as quickly as possible. We are available from 8:30 am to 5:00 pm EST, Monday through Friday and can be reached at (513) 554-1665. Our receptionist will direct you to someone that can help. If you need assistance after our regular business hours up to 11 pm EST, please call the main number and follow the prompts to receive an emergency after-hours call back.
Training is Everything
It is our goal to make sure you are getting the most out of ProjectMatrix. Even if you have been using our software for years, we are confident you will benefit from attending training. Online training is facilitated by GoToMeeting or set up an on-site training with a trainer. To make online training easier for you to schedule, we have partnered with Calendly to schedule training at your convenience. Click below to schedule your training with us now!
What Our Customers Are Saying
We pride ourselves on customer support and training! With every support chat that you do, you will receive a simple survey to fill out. Here are some of the more recent responses from our customers.
“Hi. I’m always very impressed with the accurate and efficient response I get when I contact your chat support for any problem. The reply time is immediate, and the problem solving is also right away. No time wasted. Thank you guys, you are awesome!”
“Very helpful!!! Thank you!!!”
“Excellent support service!!!!!”
“Always fast and courteous service, no matter who I’m working with (usually Cody, Chris, and Rob).”
“Chris is always friendly and helpful. And empathetic to a designer’s strife! 🙂 Thank you.”
“Cody was quick, efficient and complete. He knew exactly what I needed and made it happen right the first time.”
“It is so nice to be back with ProjectSpec. It’s nice not to have to wait for hours to get help! Refreshing!”
“Your team is always so helpful and quick to respond!”
“Cody was great as usual. Thanks again for all of your help!”
“Thanks Chris.. you were outstanding.. :)”
“Chris was super quick at finding a fix and answered my specific question quickly as well. Impressed with the chat feature and how quick Chris was to help.”
“Cody was very helpful. He was able to solve my issue in seconds. I think you have the best software support I have ever used.”