Get the Support You Need
ProjectMatrix tech support is available from 8:30 am to 5:00 pm EST, Monday through Friday. If you need assistance after normal business hours up to 11 pm EST, please call 513-554-1665 and listen to the prompts to receive emergency after-hours callback.
Free – no additional costs for tech support
Speak to a real person – no voicemails or automated prompts
Fast, friendly, knowledgeable support techs – check out our customer service ratings!
Email ticket tracking – ensures that no email is ever left unanswered
Remote computer assistance – powered by Citrix GoToAssist
Direct Support – click here to get Direct Support
“My problem was solved within a couple of minutes. Great fast service. Cody is always very helpful!”
03/14/2018
“Excellent and understanding of issue. Quick and easy to talk to. By far one of the easiest tech SR I have inquired on! Thanks Chris!”
03/13/2018
“Chris did a great job answering my question quickly and efficiently! His advice worked perfectly.”
03/07/2018
“Chris knew what the trouble was right away and with a few keystrokes was able to resolve my issue!”
03/12/2018
“Hi. I’m always very impressed with the accurate and efficient response I get when I contact your chat support for any problem. The reply time is immediate, and the problem solving is also right away. No time wasted. Thank you guys, you are awesome!”
03/06/2018
“Very helpful!!! Thank you!!!”
03/06/2018
“Excellent support service!!!!!”
02/28/2018
“Always fast and courteous service, no matter who I’m working with (usually Cody, Chris, and Rob).”
02/27/2018
“Chris is always friendly and helpful. And empathetic to a designer’s strife! 🙂 Thank you.”
05/18/2018
“Cody was quick, efficient and complete. He knew exactly what I needed and made it happen right the first time.”
05/22/2018
“It is so nice to be back with ProjectSpec. It’s nice to not have to wait for hours to get help! Refreshing!”
05/23/2018
ProjectSpec can create custom invoices, proposals, and quotes. We would love to help. Schedule a print template and reports touch-base with one of our trainers to discuss your company needs and we will work with you on designing the perfect templates for your office.
In need of a little extra help calculating? We have thrown together a few handy calculators to help you get some quick numbers for margin, markup, profit, and formula discounting. Check them out here.
Product User Guides
Coming Soon! We are currently in the process of updating all of our Product User Guides. Check back soon! Want to know more than you ever thought possible about ProjectMatrix? Check out the user guides. We have included everything we can think of on how to use the software.
YouTube Tutorials
Want to give it a try on your own? Check out our YouTube videos! These are great starting points if you need just a little extra help. Check out some of our most recent webinars for some extra pointers as well.
We Want Your Feedback!
We pride ourselves on customer support and training! With every support chat that you do, you will receive a simple survey to fill out. You can also choose to take the survey below, we gladly welcome feedback and suggestions on our software as well. As a matter of fact, 95% of the updates we do come from user suggestions!
Ranked Best in Customer Service!
Every month, the LiveHelpNow Challenge ranks the top 100 providers of excellent customer service. LiveHelpNow rankings are “data-driven based on metrics provided daily to client dashboards. Measured against 12 unique values, Challenge winners are truly the best customer service providers in their field. The achievement reflects the professionalism, skill, concern, and quest to provide better service that define companies who rank among the top 100 in a global field of more than 10,000 businesses.” We are proud to say ProjectMatrix ranked best in customer service overall in 2017, and we are already on our way for 2018!