Get the Support You Need
ProjectMatrix tech support is available from 8:30 am to 5:00 pm EST, Monday through Friday. If you need assistance after normal business hours up to 11 pm EST, please call 513-554-1665 and listen to the prompts to receive emergency after-hours callback.
Free – no additional costs for tech support
Speak to a real person – no voicemails or automated prompts
Fast, friendly, knowledgeable support techs – check out our customer service ratings!
Email ticket tracking – ensures that no email is ever left unanswered
Remote computer assistance – powered by Citrix GoToAssist
Direct Support – click here to get Direct Support
“I’m blown away at the response time speed and how you were able to instantly fix the issue I was having. Thank you for yoour help. Truly “WOWed” by how that went.”
6/13/2019
“I was helped immediately and was able to get what I needed worked out. Thanks PM!!”
6/13/2019
“Absolutely on point with answering my questions and solving my problem. Went from fully confused to completely clear. Very great experience with customer service. Thank you.”
6/13/2019
“Chris demonstrated excellent customer service and technical knowledge – fixing the issue quickly.”
6/18/2019
“I don’t even think it took him a minute to resolve the issue! Great service.”
6/18/2019
“Every time, Every question, always Outstanding Service!”
6/19/2019
“I love being able to get in contact with someone when I need them instead of having to wait for a call back.”
10/29/2019
“Chris was extremely helpful, and really quick. I appreciate when a tech can give me the exact answer we need in under a minute. Thank you, Chris!!”
11/01/2019
“Chris was able to determine and solve my issue promptly and explained in a manner I could understand. He’s a rockstar!”
11/12/2019
ProjectSpec can create custom invoices, proposals, and quotes. We would love to help. Schedule a print template and reports touch-base with one of our trainers to discuss your company needs and we will work with you on designing the perfect templates for your office.
In need of a little extra help calculating? We have thrown together a few handy calculators to help you get some quick numbers for margin, markup, profit, and formula discounting. Check them out here.
Product User Guides
We are currently in the process of updating all of our Product User Guides. Want to know more than you ever thought possible about ProjectMatrix? Check out the user guides. We have included everything we can think of on how to use the software.
YouTube Tutorials
Want to give it a try on your own? Check out our YouTube videos! These are great starting points if you need just a little extra help. Check out some of our most recent webinars for some extra pointers as well.
We Want Your Feedback!
We pride ourselves on customer support and training! With every support chat that you do, you will receive a simple survey to fill out. You can also choose to take the survey below, we gladly welcome feedback and suggestions on our software as well. As a matter of fact, 95% of the updates we do come from user suggestions!
Ranked Best in Customer Service!
Every month, the LiveHelpNow Challenge ranks the top 100 providers of excellent customer service. LiveHelpNow rankings are “data-driven based on metrics provided daily to client dashboards. Measured against 12 unique values, Challenge winners are truly the best customer service providers in their field. The achievement reflects the professionalism, skill, concern, and quest to provide better service that define companies who rank among the top 100 in a global field of more than 10,000 businesses.” We are proud to say ProjectMatrix ranked best in customer service overall in 2017, 2018, 2019 and we are already on our way for 2020!