Get the Support You Need

ProjectMatrix tech support is available from 8:30 am to 5:00 pm EST, Monday through Friday.  If you need assistance after normal business hours up to 11 pm EST, please call 513-554-1665 and listen to the prompts to receive emergency after-hours callback.

  • Free – no additional costs for tech support

  • Speak to a real person – no voicemails or automated prompts

  • Fast, friendly, knowledgeable support techs – check out our customer service ratings!

  • Email ticket tracking  – ensures that no email is ever left unanswered 

  • Remote computer assistance – powered by Citrix GoToAssist

  • Direct Support  – click here to get Direct Support

Request Callback

Only available for a call at a certain time? Schedule what time you would like us to call you.

Chat

Chat with us for either IT support or training support. We can even remote into your computer if additional help is needed.  (Powered by Citrix GoToAssist)

Report an Issue

Issues with manufacturer data can be reported here. We use the data they provide, and if it’s not right, we can contact them to get it fixed.  When we have the update, you will get it automatically through ProjectNotify.

Email Support

Let us know that you need help through an email and we will respond quickly.  We utilize LiveHelp Now to make sure no email gets left unanswered.

“Chris is amazing! Always super helpful and nice. Always doing everything to make sure things get solved right away!”

7/28/2020

Beca

“Easiest Tech Support I’ve ever used. Chris was amazing!”

7/29/2020

Laura

“Chris is always supper helpful & not judgmental! Grateful for the quick response!”

8/5/2020

Rebecca

“Chris was very understanding which goes a long way when someone who uses a computer every day has little knowledge of what’s needed to get things .”

8/7/2020

Kelly

“Chris is a genius! He can always solve my issue quickly and professionally and gives me tips on how to fix it in the future. thank you for being here for support.”

8/11/2020

Suzanne

“Always so friendly and helpful and fast to get us the information we need! Thank you!”

8/11/2020

Megan

“You guys are always very responsive and helpful – so appreciated!”

8/11/2020

Cailey

“Chris, even sent me the link so I didn’t have to go on-line and find and download. Thanks!!”

8/12/2020

Melissa

Life saver!

8/12/2020

Jamie
Tell Us About Your Experience!

ProjectSpec can create custom invoices, proposals, and quotes. We would love to help. Schedule a print template and reports touch-base with one of our trainers to discuss your company needs and we will work with you on designing the perfect templates for your office.

Create Your Template

In need of a little extra help calculating?  We have thrown together a few handy calculators to help you get some quick numbers for margin, markup, profit, and formula discounting.  Check them out here.

Calculate Now

YouTube Tutorials

Want to give it a try on your own? Check out our YouTube videos! These are great starting points if you need just a little extra help. Check out some of our most recent webinars for some extra pointers as well.

Watch Tutorials

We Want Your Feedback!

We pride ourselves on customer support and training!  With every support chat that you do, you will receive a simple survey to fill out.  You can also choose to take the survey below, we gladly welcome feedback and suggestions on our software as well.  As a matter of fact, 95% of the updates we do come from user suggestions!

Take Survey

Ranked Best in Customer Service!

Every month, the LiveHelpNow Challenge ranks the top 100 providers of excellent customer service. LiveHelpNow rankings are “data-driven based on metrics provided daily to client dashboards. Measured against 12 unique values, Challenge winners are truly the best customer service providers in their field. The achievement reflects the professionalism, skill, concern, and quest to provide better service that define companies who rank among the top 100 in a global field of more than 10,000 businesses.” We are proud to say ProjectMatrix ranked best in customer service overall in 2017, 2018, 2019 and we are already on our way for 2020!