Get the Support You Need
ProjectMatrix tech support is available from 8:30 am to 5:00 pm EST, Monday through Friday. If you need assistance after normal business hours up to 11 pm EST, please call 513-554-1665 and listen to the prompts to receive emergency after-hours callback.
Free – no additional costs for tech support
Speak to a real person – no voicemails or automated prompts
Fast, friendly, knowledgeable support techs – check out our customer service ratings!
Email ticket tracking – ensures that no email is ever left unanswered
Remote computer assistance – powered by Citrix GoToAssist
Direct Support – click here to get Direct Support
“Chris is always friendly and helpful. And empathetic to a designer’s strife! 🙂 Thank you.”
05/18/2018
“Cody was quick, efficient and complete. He knew exactly what I needed and made it happen right the first time.”
05/22/2018
“It is so nice to be back with ProjectSpec. It’s nice to not have to wait for hours to get help! Refreshing!”
05/23/2018
“Chris was great with helping me download catalogs and uploading them in my computer. Thanks Chris. Great service. 🙂 “
07/12/2018
“Cody was very quick, friendly and very helpful!”
07/2/2018
“Cody did a great job and was very fast!”
07/25/2018
“You guys are ALWAYS super helpful and friendly!”
07/26/2018
“I got answers very quickly and was able to fix the problem I had thanks to the help I was given.”
08/3/2018
“Chris solved my problem in under a minute. He was fantastic.”
08/1/2018
“One of the best remote assistance I have ever received. Chris is such an expert and understood straight away what the issue was. All my queries were looked into, test and resolved promptly. It was then explained to me what the issue was which is useful in the future.”
08/1/2018
ProjectSpec can create custom invoices, proposals, and quotes. We would love to help. Schedule a print template and reports touch-base with one of our trainers to discuss your company needs and we will work with you on designing the perfect templates for your office.
In need of a little extra help calculating? We have thrown together a few handy calculators to help you get some quick numbers for margin, markup, profit, and formula discounting. Check them out here.
Product User Guides
Coming Soon! We are currently in the process of updating all of our Product User Guides. Check back soon! Want to know more than you ever thought possible about ProjectMatrix? Check out the user guides. We have included everything we can think of on how to use the software.
YouTube Tutorials
Want to give it a try on your own? Check out our YouTube videos! These are great starting points if you need just a little extra help. Check out some of our most recent webinars for some extra pointers as well.
We Want Your Feedback!
We pride ourselves on customer support and training! With every support chat that you do, you will receive a simple survey to fill out. You can also choose to take the survey below, we gladly welcome feedback and suggestions on our software as well. As a matter of fact, 95% of the updates we do come from user suggestions!
Ranked Best in Customer Service!
Every month, the LiveHelpNow Challenge ranks the top 100 providers of excellent customer service. LiveHelpNow rankings are “data-driven based on metrics provided daily to client dashboards. Measured against 12 unique values, Challenge winners are truly the best customer service providers in their field. The achievement reflects the professionalism, skill, concern, and quest to provide better service that define companies who rank among the top 100 in a global field of more than 10,000 businesses.” We are proud to say ProjectMatrix ranked best in customer service overall in 2017, and we are already on our way for 2018!