Created by Designers, for Designers
ProjectMatrix was founded by interior designers who worked in the contract furniture industry. They wanted a better choice for software and decided to just create their own. Thirty-one years ago ProjectMatrix was born, and our dream to be the better choice is still alive. We pride ourselves on excellent customer service and being available for our customers. There are tens of thousands of professionals in 28 countries who use ProjectMatrix in AutoCAD and Configura CET Designer for pricing, quoting, and creating orders.
It’s important for you to get it right the first time. That’s why we created a tool to make sure that you do.
Fast Customer Support
We pride ourselves on being responsive. If you run into a problem, it should be fixed as quickly as possible. We are available from 8:30 am to 5:00 pm EST, Monday through Friday and can be reached at (513) 554-1665. Our receptionist will direct you to someone that can help. If you need assistance after our regular business hours up to 11 pm EST, please call the main number and follow the prompts to receive an emergency after-hours call back.
Training is Everything
It is our goal to make sure you are getting the most out of ProjectMatrix. Even if you have been using our software for years, we are confident you will benefit from attending training. Online training is facilitated by GoToMeeting or set up an on-site training with a trainer. To make online training easier for you to schedule, we have partnered with Calendly to schedule training at your convenience. Click below to schedule your training with us now!
Schedule Software Demo
Interested in seeing how our software works? We would be happy to schedule a GoToMeeting with your team to demonstrate and to answer questions. Most demonstrations take around an hour, but can be more or less depending on your needs.
What Our Customers Are Saying
We pride ourselves on customer support and training! With every support chat that you do, you will receive a simple survey to fill out. Here are some of the more recent responses from our customers.
“You guys are always fast to respond. Thank you!”
“Chris is the best! He is always very fast which helps my day not be interrupted at all. I take a quick break to grab some coffee and he’s done by the time I’m back! Thanks!”
“Great job! Knew right away what the problem was and fixed it quickly. Thanks!”
“Outstanding assistance with a quick solution and helpful attitude. Thank you!”
“ProjectMatrix customer service is always AWESOME! The rest of the world needs to take a lesson from you guys!”
“Chris is always calm and helpful in stressful times.”
“The team is the best!”
“Cody was very helpful and solved my issue very quickly!”
“I particularly like the transcript emailed to me so I can save the info for reference in the future.”
“Every time I have an issue and ask for help, everything always gets resolved and the agent always helps me understand what the problem is. All is done quickly and very professionally. By far the best customer service I have ever dealt with in my career. Keep it up!”