Created by Designers, for Designers
ProjectMatrix was founded by interior designers who worked in the contract furniture industry. They wanted a better choice for software and decided to just create their own. Thirty-one years ago ProjectMatrix was born, and our dream to be the better choice is still alive. We pride ourselves on excellent customer service and being available for our customers. There are tens of thousands of professionals in 28 countries who use ProjectMatrix in AutoCAD and Configura CET Designer for pricing, quoting, and creating orders.
It’s important for you to get it right the first time. That’s why we created a tool to make sure that you do.
Fast Customer Support
We pride ourselves on being responsive. If you run into a problem, it should be fixed as quickly as possible. We are available from 8:30 am to 5:00 pm EST, Monday through Friday and can be reached at (513) 554-1665. Our receptionist will direct you to someone that can help. If you need assistance after our regular business hours up to 11 pm EST, please call the main number and follow the prompts to receive an emergency after-hours call back.
Training is Everything
It is our goal to make sure you are getting the most out of ProjectMatrix. Even if you have been using our software for years, we are confident you will benefit from attending training. Online training is facilitated by GoToMeeting or set up an on-site training with a trainer. To make online training easier for you to schedule, we have partnered with Calendly to schedule training at your convenience. Click below to schedule your training with us now!
Schedule Software Demo
Interested in seeing how our software works? We would be happy to schedule a GoToMeeting with your team to demonstrate and to answer questions. Most demonstrations take around an hour, but can be more or less depending on your needs.
What Our Customers Are Saying
We pride ourselves on customer support and training! With every support chat that you do, you will receive a simple survey to fill out. Here are some of the more recent responses from our customers.
“Chris solved my problem in under a minute. He was fantastic.”
“One of the best remote assistance I have ever received. Chris is such an expert and understood straight away what the issue was. All my queries were looked into, test and resolved promptly. It was then explained to me what the issue was which is useful in the future.”
“Responded quickly and got the issue fixed right away.”
“Amazingly quick response! Thank you!”
“Immediate fix – great!”
“Chris and ProjectMatrix support always are fast, courteous, and offer great tips and advice.”
“Cody was very helpful!”
“I received fantastic service. Very happy with the experience.”
“First time with live chat…I’m liking it so far!”
“Cody is always polite, professional, helpful and efficient!”
“Cody did a great job of fixing my problem quickly! I was able to get back to what I was working on in about 5-8 minutes.”
“Fantastic! Fast and efficient. Helped me figure out issues with how to install all my missing manufacturers onto my new laptop. I was really worried I lost everything and he told me how to get everything back. 5 Stars!”