What happens if the automatic update has an error or doesn’t work?

If you get an error during the update, or the automatic update doesn't work, follow the below steps. Uninstall the ProjectMatrix DataWarehouse and MySQL Server if it exists. When prompted during the DataWarehouse Uninstall click YES to remove data both times. Reinstall the ProjectMatrix DataWarehouse by clicking here Then install ProjectNotify by clicking here Follow [...]

By |2021-09-09T18:58:25+00:00September 2nd, 2021||Comments Off on What happens if the automatic update has an error or doesn’t work?

How will this affect me?

During the update, you will be unable to use any of your ProjectMatrix software.  Including:  ProjectSpec, ProjectSymbols for AutoCAD, and ProjectSymbols for CET.

By |2021-09-07T17:12:34+00:00September 2nd, 2021||Comments Off on How will this affect me?

Why is ProjectMatrix changing the data format?

When we first began researching how to publish the data to have all the images, we thought we had found the right engine.  We have since discovered a much more efficient way of getting the data to you.  This new data format will allow for faster downloads and faster installs for you.  It will also [...]

By |2021-09-02T20:03:23+00:00September 2nd, 2021|Comments Off on Why is ProjectMatrix changing the data format?

Do I have to do this?

This is a Mandatory update. We are giving users a choice to update at their convenience between Sept 9th Sept 14th.  On September 15th, the update will run automatically.  If you choose to ignore the update, you will no longer have access to catalog data.

By |2021-09-08T12:26:36+00:00September 2nd, 2021||Comments Off on Do I have to do this?

How long does it take to receive a login to the new license manager?

We will be assigning a login to the account manager within 1 business day. Account managers will need to add users to the license manager Once you have received your login information in your email, login to activate your account. Download the updated software using the ProjectMatrix Installer Download your manufacturer data through the new [...]

By |2020-11-12T20:00:31+00:00November 12th, 2020||Comments Off on How long does it take to receive a login to the new license manager?

How does this update affect my current drawings?

The new Version5 data will support symbols drawn with the old data, no need to re-draw your drawings using the new data. If you want to re-option a part that was created using the old data, you will want to delete it and place it again with the new data. We are working on a [...]

By |2020-11-12T21:37:42+00:00November 12th, 2020||Comments Off on How does this update affect my current drawings?

How long can I use the old extension and old data?

We will begin phasing out the old software platform on July 1, 2021.  Until then, we will continue to support our previous software with the same amazing support users have always known from us. We will be offering many FREE training sessions on all of our new software, to give users ample opportunity to learn [...]

By |2020-11-12T18:59:42+00:00November 12th, 2020||Comments Off on How long can I use the old extension and old data?
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