Support2018-09-19T19:10:08+00:00

Get the Support You Need

ProjectMatrix tech support is available from 8:30 am to 5:00 pm EST, Monday through Friday.  If you need assistance after normal business hours up to 11 pm EST, please call 513-554-1665 and listen to the prompts to receive emergency after-hours callback.

  • Free – no additional costs for tech support

  • Speak to a real person – no voicemails or automated prompts

  • Fast, friendly, knowledgeable support techs – check out our customer service ratings!

  • Email ticket tracking  – ensures that no email is ever left unanswered 

  • Remote computer assistance – powered by Citrix GoToAssist

  • Direct Support  – click here to get Direct Support

“One of the best remote assistance I have ever received. Chris is such an expert and understood straight away what the issue was. All my queries were looked into, test and resolved promptly. It was then explained to me what the issue was which is useful in the future.”

08/1/2018

Yasmin

“Responded quickly and got the issue fixed right away.”

08/28/2018

Savanna

“Amazingly quick response! Thank you!”

08/28/2018

Yasmin

“Immediate fix – great!”

08/23/2018

Evelyn

“Chris and ProjectMatrix support are always fast, courteous, and offer great tips and advice.”

08/21/2018

Shawn

“Cody was very helpful!”

08/08/2018

Diane

“I received fantastic service. Very happy with the experience.”

08/08/2018

Kwabena

“Fantastic!! Fast and efficient. Helped me figure out issue with how to install all my missing manufacturers onto my new laptop. I was really worried I had lost everything and he told me how to get everything back. 5 stars!”

09/10/2018

Tania

“Cody did a great job of fixing my problem quickly! I was able to get back to what I was working on in about 5-8 minutes.”

09/07/2018

Jennifer

“Cody is always polite, professional, helpful, and efficient!”

09/07/2018

Suzanne

“First time with live chat…I’m liking it so far!”

09/06/2018

Hope

“Chris was quick and on point. Thanks!”

09/05/2018

Louise
Tell Us About Your Experience!
Create your own templates

ProjectSpec can create custom invoices, proposals, and quotes. We would love to help. Schedule a print template and reports touch-base with one of our trainers to discuss your company needs and we will work with you on designing the perfect templates for your office.

Create Your Template
ProjectMatrix Calculators

In need of a little extra help calculating?  We have thrown together a few handy calculators to help you get some quick numbers for margin, markup, profit, and formula discounting.  Check them out here.

Calculate Now

Product User Guides

Coming Soon! We are currently in the process of updating all of our Product User Guides. Check back soon! Want to know more than you ever thought possible about ProjectMatrix? Check out the user guides. We have included everything we can think of on how to use the software.

ProjectMatrix User Guides
ProjectMatrixCET

YouTube Tutorials

Want to give it a try on your own? Check out our YouTube videos! These are great starting points if you need just a little extra help. Check out some of our most recent webinars for some extra pointers as well.

Watch Tutorials

We Want Your Feedback!

We pride ourselves on customer support and training!  With every support chat that you do, you will receive a simple survey to fill out.  You can also choose to take the survey below, we gladly welcome feedback and suggestions on our software as well.  As a matter of fact, 95% of the updates we do come from user suggestions!

Take Survey

Ranked Best in Customer Service!

Every month, the LiveHelpNow Challenge ranks the top 100 providers of excellent customer service. LiveHelpNow rankings are “data-driven based on metrics provided daily to client dashboards. Measured against 12 unique values, Challenge winners are truly the best customer service providers in their field. The achievement reflects the professionalism, skill, concern, and quest to provide better service that define companies who rank among the top 100 in a global field of more than 10,000 businesses.” We are proud to say ProjectMatrix ranked best in customer service overall in 2017, and we are already on our way for 2018!