Get the Support You Need
ProjectMatrix tech support is available from 8:30 am to 5:00 pm EST, Monday through Friday. If you need assistance after normal business hours up to 11 pm EST, please call 513-554-1665 and listen to the prompts to receive emergency after-hours callback.
Free – no additional costs for tech support
Speak to a real person – no voicemails or automated prompts
Fast, friendly, knowledgeable support techs – check out our customer service ratings!
Email ticket tracking – ensures that no email is ever left unanswered
Remote computer assistance – powered by Citrix GoToAssist
Direct Support – click here to get Direct Support
Want to give it a try on your own? Check out our YouTube videos! These are great starting points if you need just a little extra help. Check out some of our most recent webinars for some extra pointers as well.
We Want Your Feedback!
We pride ourselves on customer support and training! With every support chat that you do, you will receive a simple survey to fill out. You can also choose to take the survey below, we gladly welcome feedback and suggestions on our software as well. As a matter of fact, 95% of the updates we do come from user suggestions!
Ranked Best in Customer Service!
Every month, the LiveHelpNow Challenge ranks the top 100 providers of excellent customer service. LiveHelpNow rankings are “data-driven based on metrics provided daily to client dashboards. Measured against 12 unique values, Challenge winners are truly the best customer service providers in their field. The achievement reflects the professionalism, skill, concern, and quest to provide better service that define companies who rank among the top 100 in a global field of more than 10,000 businesses.” We are proud to say ProjectMatrix ranked best in customer service overall in 2017 and 2018, and we are already on our way for 2019!